By Vadlamani Ravi
Banking the world over has passed through huge alterations due to the profound impact of advancements and traits in details communique applied sciences, enterprise intelligence, and hazard administration thoughts. whereas banking has develop into more straightforward and less demanding for the patron, the advances and intricacies of rising applied sciences have made banking operations the entire extra bulky. Advances in Banking know-how and administration: affects of ICT and CRM examines a few of the myriads of technical and organizational components that effect companies administration, company administration, chance administration, and client courting administration, and provides study to assist the profitable implementation of linked supportive applied sciences.
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Extra info for Advances in Banking Technology and Management: Impacts of ICT and CRM (Premier Reference Source)
As regards future directions, the proliferating research in all fields of ICT and computer science can make steady inroads into banking technology because any new research idea in these disciplines can potentially have a great impact on banking technology. REFERENCES Business Continuity Planning for Banking and Finance. (2007). com/technologies/subsolution. G. (2002). Modeling, measuring and hedging operational risk. Chichester: John Wiley & Sons. , & Essinger, J. (2000). The future of banking.
Strategic quality management in services is therefore improving in industry, and Copyright © 2008, IGI Global, distributing in print or electronic forms without written permission of IGI Global is prohibited. Service Quality in Banks: What are the Factors Behind Performance and Customer Satisfaction? this includes the banking sector (Soteriou & Stavrinides, 2000; Bhat, 2005; Bexley, 2005). However, service quality in banks was not always targeted when looking for the mediating factors towards financial performance (Mukherjee, Nath, & Pal, 2003), and financial institutions struggle to find or develop instruments to measure the quality of their services (Bahia & Nantel, 2000; Bhat, 2005).
In general, IT provided banks with the ability to introduce new products, increase productivity, operate geographically dispersed, and compete on a global scale (Cooke, 1997). However, with new computer and telecommunications technologies and increasingly sophisticated management and control systems, sound investments in personnel training and development are necessary. Issues related to the physical branches are also of concern for quality. , parking lot attributes and the mobility of people inside the rooms) and concerns on safety and convenience of location make customers assess quality on a tangible basis (Castro, 1997).
Advances in Banking Technology and Management: Impacts of ICT and CRM (Premier Reference Source) by Vadlamani Ravi